When you’re launching the next generation of customer experience tech, a static booth just doesn’t cut it. At Customer Contact Week in Las Vegas, Mosaicx did more than unveil the next era of their Engage platform—they brought CX trends to life through a custom-built competition powered by our Roll A Ball Racing experience.
Roll the Future
In the middle of Caesars Forum, Mosaicx invited attendees to “Roll the Future: Which CX Trend Will Take the Lead?” The fully wrapped racetrack was rebranded from hoofbeats to high tech, with each racer representing a major customer experience trend:
AI and Automation
Customer Self-Service
Human-Agent Experience
Omnichannel Orchestration
As players rolled to victory, the crowd cheered on their preferred future of CX. Winners were rewarded with a plush teddy bear sporting a Mosaicx tee—proving even in a world of bots and platforms, soft touches still go a long way.
Wrapped in Experience
The surrounding booth brought the message home. Staff wore shirts that read “The Next Generation of CX is Here,” complete with scannable QR codes on their backs for on-the-spot product demos. The activation wasn’t just about play—it was a strategy to spark conversation, drive engagement, and position Mosaicx as a brand shaping what’s next in customer interaction.
From Game to Gain
Mosaicx is a pioneer in customer experience solutions, helping brands automate and personalize interactions at scale. Known for seamlessly blending AI and human support, Mosaicx empowers organizations to meet customers where they are—across voice, digital, and everything in between. Their latest innovation, the next-generation Engage platform, pushes the boundaries of what’s possible in AI-native CX technology.
Customer Contact Week (CCW) is the world’s largest event series focused on customer experience, contact center, and customer care strategies. Held at Caesars Forum in Las Vegas, CCW brings together industry leaders, tech innovators, and forward-thinking brands to explore what’s next in CX. From keynotes to hands-on demos, it’s where ideas get tested, and the future gets mapped.
